Whisper Collection Policies

We understand that buying a diamond is not an everyday decision. How do you know that you're getting a really high quality at a fair price? Pearlman's Jewelers and Kraiko Diamonds have created the Whisper Collection with you in mind. We know that you want exceptional beauty, quality and timeless design. We also know that you are presenting a reflection of love and affection to a special person in your life where less than perfection is unacceptable. And we want you to feel confident that you have made the right decision. For that reason every beautiful piece of jewelry offered in the Whisper Collection comes with the following amenities:

The Whisper Collection brings you premium cut diamonds that are guaranteed to certify at VS2 clarity or higher and minimally G-H in color, set in your choice of platinum, 18 karat yellow or 18 karat white gold. Combining superior diamond jewelry with aggressively competitive pricing, and gracious amenities we know we are bringing to you the best the Internet has to offer.

These terms and policies apply only to Whisper Collection jewelry, and take priority over any other policies.

Special Orders & Custom Designs

We can custom create jewelry for you. Perhaps you have seen an existing design that you would like modified to fit your personal taste. Or, you may want us to help you design a piece that you have always dreamed about. Our custom orders have ranged from simple gold solitaires, discontinued matching wedding bands and even highly elaborate pavé and platinum rings. If you would like to place a special order, please contact Pearlman's Jewelers.

When an order is placed, we will give you an approximate delivery date. We will call you prior to shipment with an exact date of delivery. If the piece is using Kraiko diamonds, all of the amenities included in the Whisper Collection will apply. In the event that you already have a semi-mount and want it set with Kraiko diamonds, the amenities will apply on the diamonds only.

Laboratory Certification

Every diamond set in Whisper Collection jewelry is independently certified through EGL USA. This certifies the overall condition of the diamonds by an independent party. All Kraiko diamonds are guaranteed to certify at VS2 clarity or higher and G-H color or higher. This insures your diamonds will have no visible inclusions and be near colorless.

Independent Appraisal

All Whisper Collection jewelry includes an independent appraisal stating the replacement value of the jewelry. This documentation is necessary for insurance coverage.

Laser-Inscribed Identification Number

All diamonds that are one-tenth of a carat and above are laser identified to match the certification and appraisal number. This gives the consumer the ability always identify their own diamonds. In the case where the laser inscription may be covered by the mounting (i.e., a bezel setting) the laser inscription number will also be etched in the mounting as well. In certain cases, where many similar diamonds are used in the same mounting, a random selection of the diamonds will carry the laser inscription number.

Lifetime Trade-up Option

All Whisper Collection jewelry qualifies for lifetime trade-up, except for special orders. You may apply 100% of the purchase price toward a single piece of Whisper Collection jewelry of greater value at any point in the future. The jewelry must be returned and verified in original undamaged condition, less normal wear and tear, accompanied with any original certificates. If a certificate was provided and is not returned, there will be a $250 re-certification charge.

Lifetime Buy-back

Kraiko Diamonds and Pearlman's Jewelers will buy back your Whisper Collection jewelry for 70% of the current price of a comparable Whisper Collection piece of jewelry. The jewelry must be returned and verified in original undamaged condition, less normal wear and tear, accompanied with any original certificates. If a certificate was provided and is not returned, there will be a $250 re-certification charge. The buy back applies to diamonds and does not include mountings or findings.

40 Day Inspection Period

All Whisper Collection jewelry includes a 40 day inspection period. If for any reason, you find your purchase unsatisfactory you may return in to Kraiko Diamonds within 40 days from your original purchase date. The jewelry must be returned and verified in original unworn, undamaged condition, accompanied with any original certificates. If a certificate was provided and is not returned, there will be a $250 re-certification charge.

All returns must have a Return Merchandise Authorization (RMA) number which will be provided from Kraiko Diamonds, and must be clearly stated on the outside of the returned package. Any return without authorization and without an RMA clearly stated on the outside of the package will not be accepted. For any special orders and custom work, all sales are final.

One Year Complementary Insurance

Because we want the recipient to be worry-free to enjoy their new purchase, all Whisper Collection jewelry includes one year of complementary insurance. This insurance is comprehensive against loss, theft and damage for one year.

Natural and Conflict Free

All Kraiko diamonds are certified as natural, mined diamonds and are guaranteed conflict free and untreated. We take pride in sourcing our diamonds from highly credible and verifiable business partners and pass this assurance along to our customers. You can take pride in knowing none of the diamonds in your Whisper Collection jewelry contributed to civil wars, slave labor or terrorist activities.

Free Shipping and Handling

All purchases of Whisper Collection jewelry include free shipping and handling. Special orders will be given an estimated delivery time during placement of the order. We offer UPS as well as FedEx for all shipments. Both UPS and Fed Ex will only ship to a street address, not to a P.O. Box. All shipments are insured and a signature is required for all deliveries.

We understand that purchases may be gifts or surprises. All packages will be shipped in free gift packaging and the outside of the box will be discreetly labeled. Please contact us to make any special arrangements to ensure your gift will be a surprise.

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