Policies
Product Availability
What's in Stock
A little insight into how things happen in our world: It takes about three to five weeks to get a piece back into our store after the last one was ordered. We don't keep everything in stock or in multiples, because we are not a warehouse. If we sell something, we must reorder it. We will do every thing in our power to work with you so that you will get what you need in a timely manner and in the beautiful state you desire.
Stock items are pieces that are, upon customers placement of order, in our inventory and exactly fit customers description of order (i.e. ring size, stone type, etc).
Patience is a Virtue
We prefer to concentrate on quality and beauty rather than mass production. We do have limitations and hope that you can be patient with us as we work with you to find the most beautiful pieces that fit yours and your loved ones' desires. Feel free to email us with any questions at info@pearlmansjewelers.com.
Adding your Personal Touch
We like doing things the "old-fashioned" way with a personal touch and want you to love your designer jewelry as much as possible. Although we don't customize, per se, we encourage you to personalize your selected designer piece. Here are some suggestions for personalization:
- Changing a side stone.
- Changing a center stone.
- Adding a wider or more slender chain.
- Using stones or metals you already own to enhance a new piece.
We are open to discuss any additional ideas you might have and encourage you to express your creativity and design flair.
We don't customize, but you are welcome to personalize your selected designer jewelry by changing side or center stones, etc. so long as it fits within the realm of good design.
Layaway Policy
We offer our customers layaway as an option. For in stock items we require 20% down and the remaining 80% to be paid over a 6 month period. Monthly payments are required to keep account in good standing. There are no returns on layaway items. Accounts not in good standing are subject to finance changes equal to 1.5% of remaining balance per month (18% annually) until account is paid in full. Any items not paid for in 6 month period forfeit all payments made on the account. For special orders due to the volatile precious metals and stones market we may adjust the final price to reflect changes in market price once item has been paid in full. Item will be ordered once final payment is made.
Craftsmanship Warranty
Many of the designers that we work with offer comprehensive lifetime craftsmanship warranties on their jewelry. In addition to these warranties, Pearlman's firmly stands behind the superior craftsmanship of the world class designer jewelry that we offer. If there is ever a problem with a piece of jewelry that is the result of poor craftsmanship or manufacturing defect, Pearlman's will work with the designer to have the piece repaired at no charge to the customer. You can feel confident that the beautiful jewelry you purchase from Pearlman's today will be enjoyed for generations to come.
Return Policy
All in stock items, Closeouts, Previously Owned, and Estate jewelry can be returned within 10 days of purchase. Items paid for via cash, check and money orders can be returned or exchanged within 10 days, less shipping and handling. Credit card and financing orders can be returned or exchanged within 10 days but are subject to a restocking fee of 5%. All pieces must be returned in original condition with original packaging, and received by Pearlman's within the defined return period. Any alterations to the jewelry, stones or sizes will void a return. All special orders and bridal closeout sales are final with no option for return or refund. A special order is any item that is not currently in stock. Bridal Closeout refers to items that are labeled as such, sold at special pricing and are not serviceable by us. **Additionally these items have an attached shipping charge, see Shipping Policy for details.
An (RA) "return authorization" number will be required to return a product for any reason from a customer to Pearlman's. It is the customer's responsibility to obtain this number, and pending return approval, it will be issued accordingly. Pearlman's reserves the right to refuse any package not labeled with the required (RA) number. The number covers any return for any reason, and any package delivered without proper authorization and labeling WILL be refused.
All Monetary refunds will be posted within 7-10 days after receipt of the returned merchandise.
Shipping Policy
We ship in-stock items on the same business day if purchased before 3:00 PM EST. All items are shipped FREE within the U.S. via UPS ground, FedEx ground or USPS priority and will typically arrive in 3 to 6 business days.
Our free shipping includes any shipping necessary for goods purchased from Pearlman's Jewelers. Shipping for diamonds and gemstones purchased from other retailers or supplied by the customer may incur shipping fees. All international orders will incur shipping fees.
Shipping Upgrades are also available:
| 2nd Day | Next Day | Saturday | |
|---|---|---|---|
| $0 - $1,500 | $20 | $30 | $40 |
| $1500 - $6,000 | $30 | $40 | $50 |
| $6,000- $25,000 | Not Available | $65 | $75 |
Orders over $25,000 are typically shipped through USPS registered mail insured. Delivery time is 7-10 business days. These purchases can be upgraded to next day delivery. The price of the delivery is dependent on the value of the merchandise and can be provided upon customer request.
**Items noted as Bridal Closeout are subject to shipping rates shown above. The base rate offered is $20.00, upgrades are available.
UPS and FedEx will only ship to a street address and not to a P.O. Box. A signature is required.
We know that jewelry is often for an engagement or another special occasion and will work with you to create a special surprise for your loved one.
To prevent fraud, any orders financed through GE Jewelry Express MUST be shipped to the applicant's address.
Please call us for more information about shipping at 1.888.811.1529.
